Frequently Asked Questions
All Bad Brains Official Store orders are fulfilled by Attitude Mailorder.
Changing your order
If you would like to change your order, please email [email protected] ASAP. If your order hasn not been shipped yet, we can make the changes. If it has already been shipped, unfortunately we cannot change any part of your order. You will have to make an exchange.
Payment Methods
- Our shopping cart is powered by PayPal. PayPal accepts payments by MasterCard, Visa, Amex & Discover. Your order will come up as ATTITUDE MAILORDER on your Credit Card Statement. You do not have to be a PayPal member to use our shopping cart. Please visit PayPal for more detailed information on their terms & conditions.
- We currently do not accept orders by mail or phone and do not accept checks or money orders.
Shipping Methods and Charges
- An 8.875 % sales tax is applied to all orders from New York State.
- All items in the Bad Brains Official Store Store are shipped by USPS First Class or Media Mail. You may purchase USPS Priority Mail Shipping (US Only) for an additional $5.00 per order here.
Shipping rates within the Continental United States are as follows:
First Item Each additional Item CD or Cassette $4.00 add $1.00 7″ $5.00 add $2.00 LP $5.00 add $2.00 DVD $4.00 add $1.00 Shirt $6.00 add $3.00 Hoodie $11.00 add $8.00 Tote, Cozy,
Playing Cards or Beanie$4.00 add $1.00 Sticker $3.00 add $0.00 Button Pack $3.00 add $0.00 Patch $3.00 add $0.00
- If you would prefer to use a different shipping method, please email us at [email protected] immediately after you order and we will calculate the actual shipping cost of your preferred method and invoice you accordingly.
International Orders
- All prices are in US Dollars.
- We ship all international orders via USPS International Economy except for orders shipping to South America. Due to a high volume of our South American orders not making it to their destination, we now only ship via USPS Priority International to South America.
- Depending on your country’s laws, you may be charged customs duties, additional taxes or other fees on your order. Please check your country’s postal and customs regulations before placing your order. Bad Brains and Attitude Mailorder cannot be responsible for any customs charges that may be levied by your government after you place your order.
Shipping rates to Canada or Mexico are as follows:
First Item Each additional Item CD or Cassette $9.00 add $3.00 7″ $9.00 add $3.00 LP $13.00 add $7.00 DVD $9.00 add $3.00 Shirt $11.00 add $5.00 Hoodie $18.00 add $12.00 Tote, Cozy,
Playing Cards or Beanie$9.00 add $3.00 Sticker $6.00 add $0.00 Button Pack $6.00 add $0.00 Patch $6.00 add $0.00
Shipping rates to South America are as follows:
Due to a high volume of our South American orders not making it to their destination,
we now only ship via USPS Priority International to South America.
First Item Each additional Item CD or Cassette $30.00 add $3.00 7″ $30.00 add $3.00 LP $34.00 add $7.00 DVD $30.00 add $3.00 Shirt $32.00 add $5.00 Hoodie $41.00 add $12.00 Tote, Cozy,
Playing Cards or Beanie$30.00 add $3.00 Sticker $27.00 add $0.00 Button Pack $27.00 add $0.00 Patch $27.00 add $0.00
Shipping rates to the rest of the world are as follows:
First Item Each additional Item CD or Cassette $14.00 add $3.00 7″ $14.00 add $3.00 LP $18.00 add $7.00 DVD $14.00 add $3.00 Shirt $16.00 add $5.00 Hoodie $23.00 add $12.00 Tote, Cozy,
Playing Cards or Beanie$14.00 add $3.00 Sticker $11.00 add $0.00 Button Pack $11.00 add $0.00 Patch $11.00 add $0.00
Sizing
 |
Fitted shirt and hoodie sizes run smaller than regular shirts. All measurements are approximate and a tolerance of +/- 1″ is acceptable. |
Exchange / Refund Policy
- RETURNS: We only accept returns on damaged, defective or incorrectly shipped items. We will resend your order. We do not give credit or refunds. Email us at [email protected] within 15 days of day of shipment. Original shipping & handling fees cannot be returned. You will be issued store credit for return shipping costs for returns.
- EXCHANGES: We can only exchange unopened items. Email us at [email protected] within 15 days of day of shipment. Original shipping & handling fees cannot be returned. You will be responsible for return shipping costs for exchanges.
- Please include in your email:
- Your name
- Your address
- Your email address
- Your phone number
- What you ordered
- Reason for return/exchange
- If your return or exchange is approved, we will issue you a Return/Exchange Authorization Number. Please keep this number.
- Pack your items in a sturdy package. Enclose a copy of the original invoice with your Return/Exchange Authorization Number written clearly on it. Also mark the outside of your package with the Return/Exchange Authorization Number
Sent Returns / Exchanges to:
Bad Brains Official Store
c/o Attitude Mailorder
540 President St. #2H
Brooklyn, NY 11215
Digital Downloads
- We supply all full album digital downloads as 320 kbps MP3s packaged in zip files that also include jpgs of the album’s cover art. We currently do not provide any other digital music formats and do not supply individual track downloads. All of our digital downloads are DRM-free, however the audio is protected by all applicable copyright laws.
- A link to download your purchase(s) will be included in your purchase receipt, which will be emailed to you at the email address you provide during check out. You will also be taken to a transaction page that includes a link to download your purchase(s) after you complete a successful payment .
- Full albums are packaged for you to download in the .zip format. This allows you to download multiple MP3′s as one file. Windows Vista, XP, and 2000 provide .zip software. Windows XP and Vista machines allow you to right-click on a .zip file and “Extract all”. If you are on an older version of Windows and don’t have a zip program like Winzip installed, you can try the free utility “7Zip” here: http://www.7-zip.org/. On a Mac the “Stuffit” or “MacZIP” utilities should be available and will extract .zip files.
- There is a maximum of 3 download attempts per purchase. Please back up your purchases. We are not responsible if you delete your purchase or if your hard drive or computer malfunctions, etc. All sales are final. Please make sure what you have added to your order is correct before you complete the transaction. No refunds on digital downloads.
- If you have any questions or problems with your digital downloads not covered in this FAQ, please email [email protected]